ARCHIVED: Performance Measures for Law Librarians Special Committee (General Competencies Web - February 2002)

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Revised Competencies Terminology 02/02
Suggested New (Draft) 
Functional Expertise/ Knowledge/Abilities
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Functional Expertise/ Knowledge/Abilities
**Mental Agility- Ability to deal with multiple issues and details; alertness; learning capacity 1.3 Understands and supports the culture and context of the library and its parent institution
Critical Thinking- Possesses inductive and deductive thinking abilities; can draw conclusions from limited or related information, pro-actively seeks relevant information
**Problem Solving- Anticipating problems, determining the nature of problems by asking appropriate questions, inviting ideas, reviewing documentation, determining probable causes, and implementing solutions
Computer Literacy- Possesses basic computer skills that apply to information retrieval & management
**Attention to Detail- Ability to review details quickly; keep accurate records; produce error-free work
Openness to New Ideas and Concepts- Is eager to consider new ideas and available to learn new things; is comfortable with change and ambiguity and open to a variety of options that meet the user's needs
Knowledge of Information Theory- Understands implications of and needs for legal information; able to draw conclusions from information requests, seek other relevant information, and identify relationships between information resources & information needs 1.4 Demonstrates knowledge of the legal system and the legal profession
Knowledge of Information Creation- Understands who potential information creators and authors are and their intentions in seeking wide spread distribution through new and old information channels 1.10 Acts within the organization to implement the principles of knowledge management
Knowledge of Information Organization- Ability to create logical paths to information that enable its efficient and effective use.
Knowledge of Information Delivery Options- Ability to disseminate information to users in a logical cohesive, relevant fashion based on the nature of the request and the tools available for delivery
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Personal Attributes/Qualities
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Personal Attributes/Qualities
**Accountability-Maintains motivation when faced with challenges; takes initiative beyond routine responsibilities; meets deadlines; owns mistakes 1.1 Commitment to excellent client service
**Adaptability/Flexibility-Responsive to changes in the library organization and to the work styles of others; maintains focus on a task or project in the face of numerous interruptions; when interrupted, judges how to proceed
**Client Focus-Demonstrates a concern for the needs and expectations of clients and makes them a high priority; maintains contact with clients; understands client needs and makes them the focus of organizational decision making and action
Endurance - Ability to maintain focus and effectiveness under stressful and frustrating situations; is detailed even when engaged in mundane tasks
High Energy-Ability to establish and maintain a fast pace and tempo; quickly orients to assignments
**Persistence-Can see problems or issues through to completion; overcomes organizational or structural barriers
Self-Confidence-Ability to handle criticism, willingness to challenge others' thinking; asks questions and is pro-active
**Self-Management-Ability to maintain motivation and work independently for extended periods of time with minimal support and approval; takes initiative
Stress Tolerance-Ability to handle work pressures & the uncertainty of new information resources while maintaining poise; ability to thrive on variety and deal with unexpected problems
**Reliability/Trustworthiness- Behaves consistently and predictably; is dependable, able to gain trust by being honest, works with integrity, and meets commitment
 
**Empathy-Understands and displays sensitivity to others needs and concerns; minimizes anxiety and frustration 1.2  Recognizes and addresses the diverse nature of the library's clients and community
 
 
 
 
 
 
 
 
 
Patience-In a mentoring role, ability to patiently serve as a coach and further the development of new librarians, associates, or others; teach and explain the responsibilities of new jobs to them, and provide social support as well as professional guidance
**Tactfulness- Respectfully responds to information requests; handles colleagues, clients, and others in one-on-one and group meetings with poise and diplomacy
**Ethics-Has high personal and professional standards; is fair and honest. 1.7  Adheres to the Ethical Principles of the American Association of Law Libraries and supports the shared values of librarianship
Negotiating- Can influence others both within and outside the institution; persuasively presents thoughts and ideas; makes appropriate trade-offs; wins concessions without damaging relationships; and influences, motivates and persuades others in order to achieve institutional and departmental objectives 1.9  Demonstrates commitment to working with others to achieve common goals 
Reflectiveness-Is self-aware and understands how other people perceive him or her, thinks about the impact of words and behavior on others before acting, is not impulsive 
Sociability-Projects warmth. Enjoys group endeavor, and being part of a team either formally or informally
**Understanding People-Perceives and responds to behavioral cues; has insight into the reasons underlying the behavior and actions of others; can analyze the motives and feelings of colleagues, clients, and others
Mental Agility- Possess broad learning capacity; approaches problems resourcefully and creatively; actively pursues related information 1.11 Exhibits an understanding of the importance of a multi-disciplinary and cross-functional approach to programs and projects within the organization
Program Coordination-Ability to facilitate and encourage cooperation, teamwork, and identification with the institutional unit
 
 
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Leadership
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Leadership
**Risk Taking- Taking calculated, prudent risks; experimenting with new approaches to discover if they will be successful; taking responsibility for making difficult decisions; Willing to implement solutions and ideas which may be unpopular, new, or different. 1.8 Exhibits leadership skills including critical thinking, risk taking, and creativity, regardless of position within the management structure
**Accountability-Maintains motivation when faced with challenges; takes initiative beyond routine responsibilities; meets deadlines; owns mistakes
**Adaptability/Flexibility-Responsive to changes in the library organization and to the work styles of others; maintains focus on a task or project in the face of numerous interruptions; when interrupted, judges how to proceed
*Critical Thinking- Possess the ability to synthesize diverse information and analyze data in order to make informed decisions.
Determination- Willingness to support decisions and move forward in the face of objections. 
Self-Starter - Ability to take charge of a situation and develop new products or solutions before the need for change is established
Credibility-Keeping promises; honoring commitments; accepting responsibility for mistakes; being honest and truthful when communicating information; behaving consistently with espoused values
Divergent Thinking- Ability to see and think beyond the obvious and formulate original solutions
Creativity-Ability to create new solutions, services, and work outside of standard paradigms and modes of thinking; ability & willingness to work outside the norm when necessary. Ability to develop new projects and ideas and design different solutions to old problems.
Recognizing- Giving praise and showing appreciation to others for effective performance, significant achievements, and special contributions
Assertiveness-Ability to take command of face-to-face situations while displaying appropriate tact and diplomacy
Empathy-Understands and displays sensitivity to others needs and concerns; minimizes anxiety and frustration 1.9 Demonstrates commitment to working with others to achieve common goals
**Negotiation- Possesses the ability to compromise and reach acceptable solutions without alienating others in the process. 
Tact- Respects others ideas and inputs and respectfully suggests or implements divergent solutions.
Knowledge - Obtains a comprehensive pool of resources from which to develop and implement solutions and ideas. 1.10 Acts within the organization to implement the principles of knowledge management
**Mental Agility- Possess broad learning capacity; approaches problems resourcefully and creatively; actively pursues related information
Vision- Ability to conceptualize what tools are needed by the library in order to effectively implement programs.
Diversity - Understands the role the library plays within the larger community; recognizes the importance of other departments and works to achieve the best solution for the entire institution 1.11 Exhibits an understanding of the importance of a multi-disciplinary and cross-functional approach to programs and projects within the organization
Teamwork - Ability to work effectively with other groups in order to further the common goals of the institution.
*Clarity - Ability to synthesize and communicate effectively the goals and needs of the library. 1.13 Displays excellent communication skills and is able to promote the library and advocate for its needs
Wit - Possesses a sense of humor and an ability to sell the library in a unique and interesting manner.
Enthusiasm - Willingness to actively promote and advocate for the library profession, both to other librarians and to others. 1.15 Recognizes the value of professional networking and actively participates in professional associations
 
Suggested New (Draft) 
Communication Skills
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Communication Skills
**Oral Communication--Speaks to clients and others clearly, professionally and tactfully; explains complicated issues and procedures simply and accurately; identifies users level of knowledge and provides understandable information; translates technical terms into understandable terms. 1.12 Shares knowledge and expertise with clients and colleagues
**Writing Skills--Expresses ideas clearly and concisely on paper.
**Listening--Recognizes feelings, concerns and underlying messages of others; identifies important information in oral transactions, pays attention to orally presented facts and details. 1.13 Displays excellent communication skills and is able to promote the library and advocate for its needs
**Sociability--Desires and values interaction with others; relates to a wide variety of people; works effectively with others to accomplish common goals.
**Consulting--Checks with people before making changes that affect them; encourages participation in decision making; allows others to influence decisions.
**Presentation Skills--Ability to teach the use of resources and tools available; gives directions clearly; advocates effectively for library concerns and issues.
**Maintaining Open Relationships--Promotes and maintains clear lines of communication with a wide range of individuals and entities. 1.14 Communicates effectively with publishers and other information providers to advance the interests of the library.

 
 
 

** Core (Fundamental to a law librarian in any setting)