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The AALL Spectrum® Blog is published by the American Association of Law Libraries. Submissions from AALL members and other members of the legal community are highly encouraged. Opinions and editorial views expressed are those of the authors and do not represent the official position of AALL. AALL does not assume any responsibility for statements advanced by contributors. The previous Spectrum Blog was located at aallspectrum.wordpress.com.
12/4/2014 5:50:20 PM

Law School Technology - Can You Match The Name And The Description?

When starting a law school and its library, you quickly discover that there is a bundle of technological services and equipment that you need to quickly grasp to ensure the smooth operation of the school.  Picking and setting up the right ones can make the educational life of your students and faculty either very easy or if you get it wrong a nightmare.  In whatever modern electronic age you want to call today, these tools and services are necessary to provide a grounded education that prepares our students practice.

So let us play a game.  Can you match the name of the service with the description of that service?  To be fair you might know the name of comparable service that does the same job.  For example, while my law school uses Canvas, your school might have Blackboard, Moodle, or most likely, TWEN.


Name
                                                   Description

Canvas                                                Secure Testing Platform

CLIO                                                  Voice over Internet Protocol

Symplicity                                           Unified Communications Platform

iClicker                                                Personal Information Manager

ExamSoft                                            Intranet Content Management

Crestron                                              Learning Management System

Peoplesoft                                           Content Management System

Lync                                                    Classroom Technology System

Sierra                                                   Print Management

Serials Solutions                                  Computer Operating System

Outlook                                               Business Enterprise System

LibGuides                                           Classroom Response Service

SharePoint                                           Career Services Management

Windows 8                                          Practice Management Service

VoIP                                                   Library Management System

PaperCut                                             Electronic Resource Management

For librarians aspiring to become directors or to have greater role in their school or library’s technology, you need to work on understanding these services and how they interplay.  They are the foundation upon which we are building legal education.


Edward T. Hart
Assistant Dean for Law Library
UNT Dallas College of Law
Dallas, Texas



Posted By Edward Hart at 12/4/2014 5:50:20 PM  0 Comments
12/4/2014 3:46:48 PM

Why Your Library’s Workplace Culture Is Important & How You Can Change It

"Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior" (Kelly Blessinger, Ed.). 

This past year, I have had the good fortune to participate in the Lead with Authority: AALL Leadership Academy and to take the AALL Law Library Managerial Leadership Online Course. I’d like to share some of the things that I took away from these professional development opportunities and to weave it into another thing that I did this last year. I attended one morning of Atlantic LNG Company’s week-long award winning Safety Village in Point Fortin, Trinidad.
Atlantic LNG Plant, Trinidad

Atlantic LNG Company of Trinidad and Tobago

Photo kindly provided by C. Toni Sirju-Ramnarine, Vice President Corporate Operations.

At the opening, COO Arlene Chow engaged the audience of employees, contractors and a few family members by asking questions about safety. The atmosphere was both fun and sincere (in keeping with the national culture). As she walked through the seated crowd, reminding them of accidents that had happened in liquefied natural gas plants in other countries, she reminded them of the horrors that they had avoided at Atlantic LNG because of their concerted safety efforts. She played a video similar to this one of an accident that resulted in a huge explosion in the Pemex gas facility in Mexico.


To understand the achievement of Atlantic LNG in having an enviable safety record, you need to understand the Trinidadian carnival culture (large scale organized fun and cyclical time) and the Trinidadian national character (aggressive independence). Trinidadians do not like rules and do not have respect for rules (especially chupid rules) just because they are rules (anyone who knows me is probably rolling on the floor laughing right now). 

I noticed that one of the stalls at the Safety Village had a sign up, “Culture trumps strategy every time.”

It is not that culture replaces strategy, but strategic endeavors by upper management need to be aligned with the culture. Both the COO and the CEO of Atlantic LNG are visibly and consistently committed to safety.

The participation of the highest levels of management in the pre-shutdown safety event, is a key component of the culture of safety. Although the current CEO, Nigel Darlow, was unable to attend Safety Village 2014, in his absence, COO Chow gave the opening speech. Darlow’s absence was notable because he is a known advocate for the culture of safety. Darlow consistently communicates his commitment by sharing his personal observations of safety matters in a weekly email update to all staff which always begins with a note on safety issues. The culture of safety requires more than a united unidirectional message from the administration. It depends on every employee and contractor internalizing safety rules. When safety equipment is hot and bothersome to wear and when safety procedures are long or complicated and delay the end of the work day, employees (especially Trinidadian employees) are not going to follow them just because they are told to. They are much more likely to follow them if there is an agreement within the group that these safety precautions are of utmost importance. They must be socialized to put safety first and no amount of top down strategic planning can replace that.

So what do safety rules have to do with library leadership? In, libraries, especially academic libraries, the stakes are extremely low by comparison with a liquefied natural gas plant. Many librarians chose this career because they perceived that they would have a low stress job. Librarians are generally not like law-defying Trinidadians. They are not the kinds of people who refuse to wear safety gear because they are too hot. But when the stakes are low, and when morale is low, the chasm between the Trinidadian national character and the typical librarian character grows smaller. In other words, if a library has a “sick” culture, that is, a culture where, “[s]taff are unhappy and going through the motions -- either waiting things out, or actively looking to jump ship” (Donohue, Mary), “culture [will eat] strategy for breakfast” (Peter Drucker).

Let’s take a moment to acknowledge that the culture at some libraries leaves much to be desired. By contrast, the cultures of the best workplaces tend to reflect the growing respect that employers have for the values of Millennials.

“Flexibility in where they work and how much they work is also a key driver in Millennial satisfaction. This view differs in importance from that of the non-Millennial generation, which places greater importance on pay and development opportunities” (Key Learnings: Pricewaterhouse Coopers)

Photo Attribution Some rights reserved by Mike "Dakinewavamon" Kline.

By now, many of you have seen articles about Millennials and their values and attitudes towards the workplace. When their attitudes are viewed alongside the facts about employment laws and benefits in other countries, it becomes increasingly clear that the academic library standard of a 9-5 workweek with 22 vacation days and limited maternity leave is unlikely to be enough to attract and retain Millennials. Looking at the best workplaces for Millennials, many of the same characteristics appear: clear communication about rights and responsibilities, feedback/mentoring and recognition, work/life balance, flexible schedules, unlimited leave time and fun perks such as free, healthy food, free gym memberships.

“Take any highly successful company and you will find a very strong culture!” (Braun, Eduardo P.)

It is understandable that library leaders may not have the power or authority to change the policies that determine how many hours per week library staff work or how many vacation days they get, but they can do three things. The first is to know the culture. Pay attention to the individuals who thrive in your workplace. In what way(s) does the workplace culture support their success. What does your workplace reward and punish? Who gets to make decisions? The answer to these questions will reveal a lot about what your workplace culture is like.

The second thing you can do is to be authentic and be transparent about the culture. Talk to your employees about it in a nonjudgmental way. What are the things that you cannot change? You and your employees need to get on board with accepting those things.

Have the courage to change the things that you can change. Changing the culture does not happen overnight, but perhaps there are small things that you can do to change the culture within a subsection of the library. Start by being the change you want to see within the group of people with whom you hold the most influence.  According to former CEO Oscar Prieto, here’s how Atlantic LNG promulgated a culture of safety, “The safety culture at Atlantic was affirmed through consistent messaging in internal communications, employee participation in safety observations and audits and the increased presence of HSE Technicians [safety specialists] during facility maintenance activities.” (Atlantic LNG Sustainability Report 2009).

In other words, the administration did not merely devise a strategic safety plan or a safety initiative and then require their employees to implement it. They demonstrated their commitment to safety by being consistent in their message. They used words, and provided opportunities for staff and contractors to learn by seeing and evaluating safety procedures and they spent money to have more safety specialists available to be “cultural luminaries, people who symbolize your culture's values and can pass these values on to others” (Donohue, Mary). They effectuated this cultural change by focusing everyone on the Why. Why are they doing this? To keep everyone safe from the tremendous harm that can happen when safety procedures are not loyally adhered to during a LNG plant shutdown.

To begin influencing cultural change in your library, here are a few practical things that you can do:

1.       Do not create or unnecessarily enforce dumb rules.
2.       Model in word and deed the cultural values that you want to spread.
3.       Reward behavior that reflects the desired cultural values.
4.       Discourage behaviors that work against the spread of the desired cultural values.
5.       Be consistent. Your verbal and non-verbal communication should match and employees exhibiting similar negative behaviors should not be treated differently (eg. some rewarded and some punished).

If you’ve read this far, please consider commenting below.

  • What is the culture at your library?
  • What will you do to be an agent of positive cultural change at work?

References


© C. Deane
Reference/Foreign and International Law Librarian/Lecturer in Law
Alyne Queener Massey Law Library
Vanderbilt University
615.322.5927
catherine.deane@vanderbilt.edu

Posted By Catherine Deane at 12/4/2014 3:46:48 PM  9 Comments
11/18/2014 1:46:38 PM

I Won!!! Ronald Reagan Presidential Library

Posted on behalf of Michael Timpani, MLS



I won the National Library Week National Contest put on by Lexis/Nexis. I chose, out of all the Presidential libraries and museums in the country, to visit California and see the Ronald Reagan Presidential Library and Museum.

The Ronald Reagan

Presidential Library and Museum

40 Presidential Drive

Simi Valley, California 93065

Main Phone:  800-410-8354 or 805-577-4000

Fax: 805-577-4074

Email:  reagan.library@nara.gov

http://www.reaganfoundation.org



The Center has 2 areas, the library and the museum.



The Library

When I signed in at the desk, I asked if I could chat with a librarian that works at the Reagan library. So eventually, Ray Wilson came up from the basement and introduced himself as an archivist and took me down so I could see the library. We chatted with each other comparing work notes about how different and how similar are jobs are.



Ray mentioned that they try to put everything a person could ask for on the Reagan website.  http://www.reagan.utexas.edu. He quoted to me that 90% of the requests are told they would have to come here and do their research and about 10% they send out in PDF’s or material to the public. He noted that there is not a lot of time during the day or employees to take care of all the e-mailed questions, the questions are mostly referred to the website to answer.



The Museum

The rest of the center is the museum. It is what you would expect from something like a Smithsonian Museum exhibits and wings. The Center covered all the aspects of Reagan’s life from his childhood, to his movie career, to his political life, how he met Nancy etc. There was a section dedicated to the day he was shot, with a looped film reel showing the incident and another film showing a recreation of his recovery in a DC hospital. Nancy Reagan had a section devoted to her and her fashion and dresses.



Museum Exhibits

Also the Center had a hangar/eating area, which reproduced Air Force One 1, life size with the jet sectioned out so you could walk through it and see what it really was like to be on Air Force One.



There was a also a section about bringing the Berlin wall down, the history of the Secret Service and also a car exhibit of famous cars of Hollywood.



Famous Hollywood Cars Exhibit



I was impressed and surprised with all the extra exhibits and things there at the center, so if you are ever in California in Simi Valley around the town of West Lake Village, go and visit the Reagan Center.

 



Michael Timpani, MLS

Research and Information Resources Specialist

Orrick, Herrington & Sutcliffe LLP

mtimpani@orrick.com

Posted By Tracy Woodard at 11/18/2014 1:46:38 PM  1 Comments