CRIV Tools

A CRIV Tool is a document, such as a checklist, sample form, or sample letter, which is intended either to aid acquisitions and serials librarians in the performance of routine tasks or to assist them in solving commonly occurring problems.

AALL Fair Business Practices Guide - The AALL guide describes standards for the business practices of publishers that most directly affect law librarians and covers the full range of their interactions, from advertising and solicitation to purchases and customer support. It consists of five general principles, each of which is accompanied by subprinciples and examples. It does not explicitly require any methods of operation because it is not intended to interfere with particular business models. As indicated in the introduction, the guide "is designed to allow legal publishers to take advantage of evolving technology and to foster innovation while adhering to principled business practices that will ensure fair and appropriate treatment for customers.".

Checklist for the Negotiation of Internet Subscriptions - A sampling of issues that should be addressed in the negotiation of Internet subscriptions from legal and law related publishers.

Dealing with Telemarketers - Acquisitions librarians often receive unwelcome telephone solicitations from publishers’ telemarketing representatives. Here is a brief summary of the legal and trade guidelines on this topic.

Divested Titles List - As law publishers have merged over the past decade, and titles were divested from one to another, it is increasingly difficult to keep track of who publishes what. Here is a consolidated list to help you identify the current publisher of a title whose original publisher has ceased to exist.

Getting Results from Customer Service - Useful guidelines to follow when working with vendor Customer Service representatives to resolve problems.

Glossary of Publishing Terms - A handy guide to assist Acquisitions/Collection Development Librarians who are new to the profession or for anyone unfamiliar with the terminology of legal information vendors.

Legal Publishers List - List of corporate affiliations that trace the current lines of ownership in the U.S. legal publishing industry. It was developed and maintained by Rob Richards at the University of Colorado through December 2001.

Making the Best Use of the Exhibit Hall - Tips on how to get the most of the annual meeting exhibit hall.

Sample Letters to Law Library Vendors - Several ready-to-use letters that will cover most routine problems with information vendors. 

Sample Publisher Log - Keep a record of steps taken to resolve disputes.

Vendor Contact Information Grids -  List of Legal Information Vendors providing contact information including street addresses, phone numbers, e-mail addresses, customer service and copyright contacts and much more.