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Overview

AALL Fair Business Practices Guide

Dealing with Telemarketers

Divested Titles

Getting Results from Customer Service

Glossary of Publishing Terms

Legal Publishers List

Making the Best Use of the Exhibit Hall

Negotiation of Internet Subscriptions

Sample Letters

Sample Publisher Log

Vendor Contact Information

crivtool logoSAMPLE LETTER: UNSOLICITED MATERIAL (Example 2)

Any Vendor
Publishing Company
Date:
Attn: Customer Service
100 Main Street
Anywhere, USA

Re: Account # UNSOLICITED MATERIAL Invoice #

To: Customer Service

We are returning the following material (invoice # enclosed): _______________________. The material is being returned because it was an unsolicited shipment. This unsolicited shipment is in violation of provisions of federal statutes (39 U.S.C. §3009 (2000)) and the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers. We neither want nor have placed an order for this material, and our return is consistent with these principles.

Returning material to legal publishers is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principle 3, subprinciples 1(a) and 1(d). The Guide, approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at: http://www.aallnet.org/about/fair_business_practice_guide.asp

Please credit our account when you have received the material and cancel any subscriptions. [We expect to receive credit for our return postage of $ _______.] Thank you for your cooperation. .

Sincerely yours,


_____________
Librarian


cc: Returns Department, Sales Representative, Accounts Receivable


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Last updated May 1, 2006