A publishers log is simply a formal account of all action taken on a particular publisher problem. It will help track exactly what was done and said by all parties. This should include the members of the library staff who worked on aspects of the problem and what information you have disclosed to other staff. Attach copies of all documentation (invoices, packing slips, letters, email) to the log for a complete record.

Example:

6/29/98

Practical Guide to Section 16 (Aspen L&B) rec’d. Should have been Practical Guide to SEC Proxy. Section 16 appears on invoice as well, along with Folk on Delaware and Halloran on Venture Capital

Called LR, Aspen sales rep

LR got back to me, apologized and promised to ship correct book via 2 day air.

7/1/98

Practical Guide to SEC Proxy rec’d, with packing list (no invoice)

Called LR to clarify arrangements to return Sec 16 and update charges to account

LR: 1) a mailing label is on its way 2) the account will be credited once Sec 16 is rec’d by Aspen

CG 1) notified KG and DP. 2) I will hold invoice until Sec 16 is shipped and then include the return documentation with the invoice, to be sent with payment

7/2/98

Mailing label rec’d. Sec 16 shipped out. Included a return letter and a copy of the invoice, with the item circled, as requested by LR. CC of letter and invoice to LR

Original invoice, with return letter attached, sent to KG for payment