Keynote Speaker/Opening General Session

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Sunday, July 17 • 9-10:15 a.m.
Hyatt Regency Chicago
Keynote Speaker: Will Evans, chief design officer at PraxisFlow
sponsored by Bloomberg Law, LexisNexis, Thomson Reuters, and Wolters Kluwer 

New Models of Purpose-Driven Exploration in Knowledge Work

The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.

Will Evans is the chief design officer at PraxisFlow where he works with a select group of corporate clients undergoing organizational Lean and Agile transformations. Previously, he was the Managing Director of The Library Corporation's TLCLabs, the world's leading Lean Design Innovation consultancy where he brought LeanUX and Design Thinking to large media, finance, and healthcare companies. Before The Library Corporation, Evans led experience design and research for TheLadders in New York City. He has over 15 years industry experience in service design innovation, user experience strategy, and research.