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Leadership & Governance
A CRIV Tool is a document, such as a checklist, sample form, or sample letter, which is intended either to aid acquisitions and serials librarians in the performance of routine tasks or to assist them in solving commonly occurring problems.
Beginning Glossary of Publishing Terms
List of frequently used terms in libraries and publishing industries.
Checklist for the Negotiation of Internet Subscriptions
Sample issues to address when negotiating online subscriptions.
Dealing with Telemarketers
Summary of legal and trade guidelines for dealing with telephone solicitations.
Getting Results from Customer Service
Guide to achieving a successful outcome in working with the customer service.
Guide to Fair Business Practices for Legal Publishers
Guide to educate sellers and purchasers of legal materials.
Request for Assistance
Form to request assistance from CRIV in vendor-related problems.
Collection of sample letters to use as a guide for correspondence with vendors.
Vendor Contact Information
List of vendor websites and customer service links.
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