CRIV Tools

A CRIV Tool is a document, such as a checklist, sample form, or sample letter, which is intended either to aid acquisitions and serials librarians in the performance of routine tasks or to assist them in solving commonly occurring problems.

Beginning Glossary of Publishing Terms

List of frequently used terms in libraries and publishing industries.
Checklist for the Negotiation of Internet Subscriptions

Sample issues to address when negotiating online subscriptions.
Dealing with Telemarketers

Summary of legal and trade guidelines for dealing with telephone solicitations.
Getting Results from Customer Service

Guide to achieving a successful outcome in working with the customer service.
Guide to Fair Business Practices for Legal Publishers

Guide to educate sellers and purchasers of legal materials.
Request for Assistance

Form to request assistance from CRIV in vendor-related problems.
Sample Letters

Collection of sample letters to use as a guide for correspondence with vendors.
Vendor Contact Information

List of vendor websites and customer service links.

[Advanced Search]

Stay Connected

Member Login

User name and password:

Remember Me for 14 Days

[Forgot your username or password?]
[Need to create a profile?]

From:
Email:
To:
Email:
Subject:
Message: