SAMPLE LETTER: Returns (On Approval Orders)
Attn: Customer Service
100 Main Street
Re: Account # RETURN - APPROVAL ORDER Invoice #
To: Customer Service
We are returning the following approval purchase, along with the invoice: ___________________________________________ Your invoice number (billing reference) is _______________________. This material was on thirty day review and we have decided that it does not meet our needs. Please remove the charge from our account once you have received this material.
Returning material to legal publishers is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principle 2.4(f) and 3.1(d). The Guide, approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at: http://www.aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools/fair-practice-guide.html
Our return of this item occurs within the approval period and is consistent with these principles.