AALL Guide to Fair Business Practices for Legal Publishers

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Third Edition approved November 2012.

The American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers (AALL Guide) is premised on the belief that good customer service and positive customer relations benefit legal publishers as well as customers. Equally fundamental is the understanding that the relationship between publishers and customers must be built on mutual respect and trust.

The AALL Guide provides guidelines for legal publishers doing business with librarians and other consumers of legal information. It describes standards for the business practices of publishers that most directly affect librarians and other legal information consumers and covers the full range of their interactions, from advertising and solicitation to purchases and customer support. The best practices identified by the AALL Guide are designed to facilitate effective and productive relationships.

An online edition can be downloaded for free.

Publishers will receive 1-3 copies of the hardcopy edition for free and can obtain additional copies upon request.

Hardcopy Edition Pricing Information:

Guide to Fair Business Practices for Legal Publishers
$5 Members & Non-Members
Call 312/939-4764 or email orders@aall.org.