SAMPLE LETTER: FOLLOW-UP (Any Situation)
Attn: (Head of) Customer Service
100 Main Street
Re: Account # Invoice #
Please find attached to this letter correspondence dated _________________________________ regarding _____________________. To date we have had no communication from you on this matter. If we do not receive a response to our inquiry from someone in your organization within 30 days, we will have to take further action to resolve the problem. This may result in a delay in payment or other consequences which might be undesirable from your point of view, so we encourage you to make every effort to work with us to resolve the situation.
Timely communication is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principle 4.4(a-c). The Guide,approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at: http://www.aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools/fair-practice-guide.html
Your conduct to date is not consistent with this standard. My address, phone number, fax number, and e-mail address are as follows: ________________________________________________________.
Thank you for your immediate attention to this matter.