SAMPLE LETTER: UNSOLICITED MATERIAL (Example 1)
Attn: Customer Service
100 Main Street
Re: Account # UNSOLICITED MATERIAL Invoice #
To Customer Service:
We have received an unsolicited shipment of the following (copy of invoice # __________ enclosed):________________________. We neither want nor have placed an order for this material. We have not consented to "related publications" being made a part of our subscription. The Postal Reorganization Act, 39 U.S.C. §3009 (2000) states that the recipient of unsolicited shipments is under no obligation to either pay for such shipments or return them.
Returning material to legal publishers is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principle 3, subprinciples 1(a) and (d). The Guide, approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at: http://www.aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools/fair-practice-guide.html
Consistent with the statute and the Guide to Fair Business Practices, we are proceeding as follows. We will retain this material for 30 days. If you send a postage paid mailing label or make other suitable arrangements to retrieve this material at no cost and minimal inconvenience to us, we will return this material to you. You may contact me at 000-000-0000. If we do not hear from you in 30 days, we will dispose of this material as we see fit. Please remove any charges from our account and cancel any subscriptions that may exist for this title. Do not send shipments of this nature to us again. Thank you.
cc: Sales representative