SAMPLE LETTER: Return and Cancellation
Attn: Customer Service
100 Main Street
Re: Account # RETURN AND CANCELLATION Invoice #
To: Customer Service
We are returning the following material, along with invoice: __________________s. When you receive the material, please credit our account for $_____. The return is being made because we no longer have use for this service. Please accept this return and also cancel our subscription or standing order effective immediately (or at the end of the current subscription term). Our return of this material is consistent with the principles listed below.
Returning material to legal publishers is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principles 2.4(f) and 3.1(d). The Guide, approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at:
Thank you for your cooperation.