SAMPLE LETTER: Returns (General)
Attn: Customer Service
100 Main Street
Re: Account # RETURN Invoice #
To: Customer Service
We are returning the following material, along with the invoice: ___________________________. Your invoice number (billing reference) is ___________________________. The return is being made for the following reason: ________________________________________.
Returning material to legal publishers is addressed in the American Association of Law Libraries Guide to Fair Business Practices for Legal Publishers Principles 2.4(f) and 3.1(d).
The Guide, approved by the AALL Executive Board in 2002, is recognized by law librarians and publishers across the country as the standard model of appropriate business practices. A copy of the Guide is available at: http://www.aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools/fair-practice-guide.html
Our return of this material is consistent with these principles.
When you receive the material, please credit our account (choose one)
__for the full amount of the invoice (return due to your error): $_________.
__for the full amount of the invoice minus shipping/handling costs (return due to our error): $________.