AALL to Present 2nd Annual Videoconference in 1999

Chicago, October 29, 1998—The American Association of Law Libraries (AALL) will host a Satellite Videoconference on April 15, 1999, from 12:00 - 1:30 p.m. Eastern Time. The theme of the videoconference will be customer service. It is being presented through a partnership between AALL and West Group and is part of AALL’s continuing efforts to maximize professional development opportunities at national, regional, and local levels.

The program speakers will be Darlene Weingand, professor at the University of Wisconsin-Madison School of Library and Information Studies (SLIS) and faculty director of SLIS Continuing Education Services, and Pat Wagner, owner and principal of Pattern Research, a 24-year-old research and training firm in Denver, Colorado.

Weingand teaches library management and marketing to librarians in all types of libraries and has written extensively in these areas. Books authored by Weingand include Customer Service Excellence, A Concise Guide for Librarians (ALA, 1997) and Future-Driven Library Marketing (ALA, 1998).

Wagner presents over 100 programs each year in states from Alaska to Florida on topics such as customer service, conflict management, productivity, and leadership. In addition to AALL events, Wagner has presented for the American Library Association, the Special Libraries Association, and the Association of Records Managers and Administrators International programs. Books authored by Wagner include The Bloomsbury ReviewÒ BookLover’sÒ Guide to Home Libraries (Owaissa, 1996) and Building Support Networks for Schools (ABC-CLIO, 1992).

The AALL Professional Development Program works to provide AALL members with readily available, high quality and timely educational programs, publications, and services in a variety of formats, using all available and future technologies in order to enable members to remain current in the profession of law librarianship.

The American Association of Law Libraries was founded in 1906 to promote and enhance the value of law libraries to the legal and public communities, to foster the profession of law librarianship, and to provide leadership in the field of legal information. Today, with over 5,000 members, the Association represents law librarians and related professionals who are affiliated with a wide range of institutions: law firms; law schools; corporate legal departments; courts; and local, state and federal government agencies.

For Information Contact:

Lara Koban
AALL Educational Program Coordinator
(312) 939-4764