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Managing the Reference Inquiry As It Comes In from All Directions
For Immediate Release
February 19, 1999
AALL Professional Development Program to Sponsor Moderated Listserv Discussion
The world of reference has changed dramatically. Librarians can now be reached anytime,
anywhere, by all sorts of technology. Reference requests truly come from all directions:
from in-person questions, telephone conversations, voice mail messages, directed e-mail
messages, listserv postings, and via the Internet.
At the same time it has given library users greater access to reference assistance,
technology has created new challenges for librarians:
- What protocols does your institution use to prioritize reference requests?
- Do you have a solution for the "always on duty" dilemma created by electronic
access?
- What suggestions do you have for recasting the "reference interview" to fit
new technologies?
Mary Whisner, Head of Reference at the Marian Gould Gallagher Law Library at the
University of Washington, will moderate a listserv discussion of the challenges of
"Managing the Reference Inquiry As It Comes In from All Directions" from
February 24 - March 10, 1999.
Join this lively two-week discussion on reference challenges in the electronic age!
Register for "Managing the Reference Inquiry" on AALLNET (www.aallnet.org).
Click on the "Professional Development" link and select the "Professional
Development Opportunity" labeled "Professional Development Listserv." The
direct link to the form is http://www.aallnet.org/prodev/listserv.asp
The AALL Professional Development Listserv is designed to promote information exchange
on current issues in law librarianship. Each discussion will be limited to a set period
and the listserv will be purged at the end of this period. A Web archive of the discussion
will be available.
The AALL Professional Development Program provides AALL members with readily available,
high quality, and timely educational programs, publications, and services in a variety of
formats, using all available technologies in order to enable members to remain current in
the profession of law librarianship.
For Information Contact:
Martha Brown
AALL Director of Programs
(312) 939-4764
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