KNOWING WHEN TO REFER
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Sometimes, what patrons really need is more than you can give. The best thing to do is to admit this. You can help lead a patron to a source - you can even read that source information to a patron - but you should not interpret the information. You cannot interpret what the legislature what trying to say with that confusing statute, and you cannot give someone legal advice on what to do in their situation...you can only suggest sources that will answer their questions. Sometimes though, people's questions are so complicated, that a single source, or many sources won't help them out. They may need legal advice, or more in-depth information than your library may carry.
In this case, there are other resources you should be familiar with to help your patrons, including local legal and library referral options.
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The American Association of Law Libraries is the national organization for law libraries, and they publish a AALL Directory & Handbook, which includes a state by state listing of member libraries. This directory is available at the AALL website.
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Please send comments and suggestions to Lee Warthen at WarthenL@LAW.UTAH.EDU