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Patron Services
Committee—2006 Annual Meeting Events
Patron
Services Committee Meeting
When/where: Tuesday, July 11, 2006 Room: TBA Agenda: 1. End of Year Report for RIPS Executive
Committee 2. Roundtables & Program Suggestions
for Next Year 3. Possible Committee Projects a. AALL Interlibrary Loan Directory b. Recommended Skills for
Paraprofessionals & Student Workers c. Standardized patron survey for law
libraries 4. Recruiting more members to the Patron
Services Committee (If you’d like to add something to this
agenda, please contact Holly Lakatos by Friday, July 7, 2006, at hlakatos@kentlaw.edu or (312)
906-5690.) Roundtables
Customer Service TrainingWhen/Where Tuesday, July 11, 2006 11:45 AM – 1:00 PM Room: TBA Description: The first library staff member a patron
usually sees is not always a librarian and not always a staff member
who has good customer service skills. While we might teach our student
workers how to read call numbers and how to use the photocopier, we
sometimes forget that we must also teach them how to answer questions
politely and how to address the general concerns of our users. At this
roundtable, we will discuss and discover
new ways to effectively impart good customer service ideals to paraprofessionals
and student workers by talking about what we’re currently doing,
identifying strategies that work and don’t work, and developing some
benchmarks for future training programs. Patron Services in the Digital AgeWhere/When Wednesday, July 12, 2006 Room: TBA Description: Librarians Without Books: Patron Services
in the Digital Age. Technology has allowed librarians to
deliver information to patrons without ever actually meeting
face-to-face. Most discussions on the "future of libraries" and
integrating technology into the library focus on information delivery
formats or standards. At this roundtable we will discuss how
technology can be used to improve patron services. Besides getting
information to our customers faster, are there any ways in which
technology can improve or change patron services? We hope to explore
all aspects of patron services, but will specifically address, © 2006 by AALL RIPS
SIS. All rights reserved. |
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