ARCHIVED: Performance Measures for Law Librarians Special Committee (General Competencies - March 2002)

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Revised Competencies Terminology
Suggested New (Draft)
Functional Expertise/ Knowledge/Abilities
Functional Expertise/ Knowledge/Abilities
**Mental Agility- Ability to deal with multiple issues and details; alertness; learning capacity; possess broad learning capacity; approaches problems resourcefully and creatively; actively pursues related information 1.3 Understands and supports the culture and context of the library and its parent institution
Critical Thinking- Possesses inductive and deductive thinking abilities; can draw conclusions from limited or related information, pro-actively seeks relevant information
**Problem Solving- Anticipating problems, determining the nature of problems by asking appropriate questions, inviting ideas, reviewing documentation, determining probable causes, and implementing solutions
Computer Literacy- Possesses basic computer skills that apply to information retrieval & management
**Attention to Detail- Ability to review details quickly; keep accurate records; produce error-free work
Openness to New Ideas and Concepts- Is eager to consider new ideas and available to learn new things; is comfortable with change and ambiguity and open to a variety of options that meet the user's needs
Knowledge of Information Theory- Understands implications of and needs for legal information; able to draw conclusions from information requests, seek other relevant information, and identify relationships between information resources & information needs 1.4 Demonstrates knowledge of the legal system and the legal profession
Knowledge of Information Creation- Understands who potential information creators and authors are and their intentions in seeking wide spread distribution through new and old information channels 1.10 Acts within the organization to implement the principles of knowledge management
Knowledge of Information Organization- Ability to create logical paths to information that enable its efficient and effective use.
Knowledge of Information Delivery Options- Ability to disseminate information to users in a logical cohesive, relevant fashion based on the nature of the request and the tools available for delivery
Knowledge of Organizational Culture -  I'm not sure if I got this right!  Needs a definition, if we want to keep it.  (Is it core or not?)
Suggested New (Draft) 
Personal Attributes/Qualities
Personal Attributes/Qualities
**Accountability-Maintains motivation when faced with challenges; takes initiative beyond routine responsibilities; meets deadlines; owns mistakes 1.1 Commitment to excellent client service
**Client Focus-Demonstrates a concern for the needs and expectations of clients and makes them a high priority; maintains contact with clients; understands client needs and makes them the focus of organizational decision making and action
Endurance - Ability to maintain focus and effectiveness under stressful and frustrating situations; is detailed even when engaged in mundane tasks
High Energy-Ability to establish and maintain a fast pace and tempo; quickly orients to assignments
**Persistence-Can see problems or issues through to completion; overcomes organizational or structural barriers
**Clarity - Ability to synthesize and communicate effectively the goals and needs of the library.  Redefine this more broadly
Determination- Willingness to support decisions and move forward in the face of objections. 
**Enthusiasm - Willingness to actively promote and advocate for the library profession, both to other librarians and to others.  Redefine this more broadly
Motivated - Ability to take charge of a situation and develop new products or solutions before the need for change is established
Self-Confidence-Ability to handle criticism, willingness to challenge others' thinking; asks questions and is pro-active
**Self-Management-Ability to maintain motivation and work independently for extended periods of time with minimal support and approval; takes initiative
Stress Tolerance-Ability to handle work pressures & the uncertainty of new information resources while maintaining poise; ability to thrive on variety and deal with unexpected problems
**Reliability/Trustworthiness- Behaves consistently and predictably; is dependable, able to gain trust by being honest, works with integrity, and meets commitment
**Empathy-Understands and displays sensitivity to others needs and concerns; minimizes anxiety and frustration 1.2  Recognizes and addresses the diverse nature of the library's clients and community


Patience-In a mentoring role, ability to patiently serve as a coach and further the development of new librarians, associates, or others; teach and explain the responsibilities of new jobs to them, and provide social support as well as professional guidance
**Tactfulness- Respectfully responds to information requests; handles colleagues, clients, and others in one-on-one and group meetings with poise and diplomacy; respects others ideas and inputs and respecturlly suggests or implements divergent solutions
**Ethics-Has high personal and professional standards; is fair and honest. 1.7  Adheres to the Ethical Principles of the American Association of Law Libraries and supports the shared values of librarianship
Reflectiveness-Is self-aware and understands how other people perceive him or her, thinks about the impact of words and behavior on others before acting, is not impulsive 
Sociability-Projects warmth. Enjoys group endeavor, and being part of a team either formally or informally
**Understanding People-Perceives and responds to behavioral cues; has insight into the reasons underlying the behavior and actions of others; can analyze the motives and feelings of colleagues, clients, and others
**Teamwork-Ability to work effectively with other groups in order to further the common goals of the institution.
Mental Agility- Possess broad learning capacity; approaches problems resourcefully and creatively; actively pursues related information 1.11 Exhibits an understanding of the importance of a multi-disciplinary and cross-functional approach to programs and projects within the organization
Program Coordination-Ability to facilitate and encourage cooperation, teamwork, and identification with the institutional unit
Suggested New (Draft) 
**Risk Taking- Taking calculated, prudent risks; experimenting with new approaches to discover if they will be successful; taking responsibility for making difficult decisions; willing to implement solutions and ideas which may be unpopular, new, or different. 1.8 Exhibits leadership skills including critical thinking, risk taking, and creativity, regardless of position within the management structure
**Critical Analysis- Possess the ability to synthesize diverse information and analyze data in order to make informed decisions.
Credibility-Keeping promises; honoring commitments; accepting responsibility for mistakes; being honest and truthful when communicating information; behaving consistently with espoused values
Divergent Thinking- Ability to see and think beyond the obvious and formulate original solutions
Creativity-Ability to create new solutions, services, and work outside of standard paradigms and modes of thinking; ability & willingness to work outside the norm when necessary. Ability to develop new projects and ideas and design different solutions to old problems.
Recognizing- Giving praise and showing appreciation to others for effective performance, significant achievements, and special contributions
Assertiveness-Ability to take command of face-to-face situations while displaying appropriate tact and diplomacy
**Negotiation- Possesses the ability to compromise and reach acceptable solutions without alienating others in the process; can influence others both within and outside the institution; persuasively presents thoughts and ideas; makes appropriate trade-offs; wins concessions without damaging relationships; and influences, motivates and persuades others in order to achieve institutional and departmental objectives
Knowledge - Obtains a comprehensive pool of resources from which to develop and implement solutions and ideas. 1.10 Acts within the organization to implement the principles of knowledge management
**Vision- Ability to conceptualize what tools are needed by the library in order to effectively implement programs
**Wit - Possesses a sense of humor and an ability to sell the library in a unique and interesting manner. Communication Skill or part of one?  (is it core?)
**Community Perspective - Understands the role the library plays within the larger community; recognizes the importance of other departments and works to achieve the best solution for the entire institution  Correctly labeled? 1.15 Recognizes the value of professional networking and actively participates in professional associations
Suggested New (Draft) 
Communication Skills
Communication Skills
**Oral Communication--Speaks to clients and others clearly, professionally and tactfully; explains complicated issues and procedures simply and accurately; identifies users level of knowledge and provides understandable information; translates technical terms into understandable terms. 1.12 Shares knowledge and expertise with clients and colleagues
**Writing Skills--Expresses ideas clearly and concisely on paper.
**Listening--Recognizes feelings, concerns and underlying messages of others; identifies important information in oral transactions, pays attention to orally presented facts and details. 1.13 Displays excellent communication skills and is able to promote the library and advocate for its needs
**Sociability--Desires and values interaction with others; relates to a wide variety of people; works effectively with others to accomplish common goals.
**Consulting--Checks with people before making changes that affect them; encourages participation in decision making; allows others to influence decisions.
**Presentation Skills--Ability to teach the use of resources and tools available; gives directions clearly; advocates effectively for library concerns and issues.
**Maintaining Open Relationships--Promotes and maintains clear lines of communication with a wide range of individuals and entities. 1.14 Communicates effectively with publishers and other information providers to advance the interests of the library.


** Core (Fundamental to a law librarian in any setting)