ARCHIVED: Register Now For AALL's Customer Service Videoconference!

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March 23, 1999

The American Association of Law Libraries (AALL) will present a Satellite Videoconference on the topic of Customer Service on Thursday, April 15, 1999 from 12:00 p.m. - 1:30 p.m. Eastern Time. "Quality Customer Service: Beyond How May I Help You?" is part of AALL's continuing efforts to maximize professional development opportunities at national, regional, and local levels.

The program speakers will be Darlene Weingand, professor at the University of Wisconsin-Madison School of Library and Information Studies (SLIS) and faculty director of SLIS Continuing Education Services, and Pat Wagner, owner and principal of Pattern Research, a 24-year-old research and training firm in Denver, Colorado.

Join your colleagues from around the nation for this event.

AALL Professional Development Web site at will provide information about how to participate in and plan an educational event around this program. To register a site, go to AALL Site Registration Form at Subsequent to purchasing a site license, each site may register as many participants their facility will accommodate. Individuals can register with a Downlink Site. Downlink Site locations and contact information is posted online at as sites register with AALL.

The videoconference is a partnership between AALL and West Group.

The AALL Professional Development Program provides AALL members with readily available, high quality and timely educational programs, publications, and services in a variety of formats, using all available and future technologies in order to enable members to remain current in the profession of law librarianship.

The American Association of Law Libraries was founded in 1906 to promote and enhance the value of law libraries to the legal and public communities, to foster the profession of law librarianship, and to provide leadership in the field of legal information. Today, with over 4,800 members, the Association represents law librarians and related professionals who are affiliated with a wide range of institutions: law firms; law schools; corporate legal departments; courts; and local, state and federal government agencies. For more information, visit AALLNET, the official AALL Web site, at