Effective Management Skills Online Course

Enhance Your Management Skills

Online Course: February 4- February 28, 2020

Registration for this program is closed. 

Current AALL Members: $325.00
Nonmembers: $495.00


As a legal information professional with a vast array skills and abilities, it is important to grow those capabilities for long term success. Continued skill-building is critical to handle your management responsibilities. This four-week online course will help you improve your management skills, resolve conflict, and provide effective feedback. Learn from experts in the field, engage with a small group of your peers and learn practical skills that you can apply immediately.


Civility and Respect

  • Civility, Respect, Inclusive Behaviors, and Culture
  • Examination of Behaviors and Communication Practices
  • Strategies to Improve Organizational Civility including E-civility

From Conflict to Resolution

  • Causes of Conflict in the Workplace
  • Behaviors and Stressors
  • Conflict Management Strategies and Effective Resolution

Performance Management – Giving Feedback that Matters

  • Feedback defined
  • Poise Model for Ongoing Feedback
  • When to Give Feedback
  • Exploration of Strengths and Areas for Growth

You will learn how to:

  • Create a Culture of Civility and Respect: learn strategies to incorporate and enhance civil and respectful behavior, and effective communication
  • Manage and Resolve Conflict: learn strategies to effectively manage conflict, and employ tools for problem solving
  • Engage and Develop Employees Through Feedback: learn strategies for providing feedback, fostering mutual respect, and supporting positive behavior change

Who Should Attend:

  • Directors
  • Department Heads
  • Supervisors
  • Solo Librarians
  • Anyone interested in improving their skills in these areas


Allison Cooley, M.Ed., BCC, Founder and Chief Capability Builder

Allison CooleyAs Founder and CEO of Effectability, LLC, Allison brings 25+ years of senior leadership, organization development, facilitation and business ownership experience to her coaching sessions, workshops, retreats, mediation and consulting engagements.  Her enthusiastic, engaging style and deep knowledge of people and organization systems has inspired thousands of leaders and team members at hundreds of organizations to communicate more effectively, better manage change and conflict, build stronger relationships, create productive, resilient cultures and get things done.

Allison holds a Certified Executive Coach designation from the Center for Executive Coaching, is a Board-Certified Coach (Center for Credentialing and Education), is a Myers-Briggs practitioner (CAPT) and is DiSC certified (Wiley).  She is also a certified trainer for Richardson, CPP, and Erickson & Company.  She received her bachelor’s degree from the University of Wisconsin-Eau Claire and her master’s degree in Adult Education from the University of Minnesota.  She is also a facilitator for the Wisconsin Library Association’s Leadership Institute. Outside of her business ownership role, Allison helps build capacity in her community as a volunteer committee and board member, mentor and mediator.  She enjoys running, biking, playing Ultimate Frisbee and experiencing all Madison, WI has to offer with her family and friends.

Jessica Swenson, Employee Learning Programs Manager, University of Wisconsin- Madison

Jessica SwansonJessica Swenson is the Employee Learning Programs Manager in Learning and Talent Development at UW–Madison. She’s been teaching leadership and professional development courses for 18 years while consulting with and coaching employees, supervisors, and managers on a variety of topics. A graduate of UW–Madison, she has facilitated many conference workshops for UW–Madison professional development conferences as well as the Leadership Sun Prairie program. She has served as co-chair for the Leadership @ UW–Madison initiative to bring a common language and understanding of leadership to campus. She has managed Performance Management for a national organization and consults with campus units on how to best write performance objectives, hold continuous feedback conversations, and write effective summative performance reviews to encourage a wholistic performance management culture.

Course Requirements

The course will run from February 4- February 28. Approximately 2-3 hours a week should be set-aside to complete the course. There will be three live sessions using GoToMeeting/GoToWebinar that will be recorded for later viewing. Please check with your IT department to be sure that you can access GoToMeeting/GoToWebinar and test your connection.

Course requirements include:

  • Participating/assessing sessions and engaging in online discussions (live and/or via community forum)
  • Completion of required reading/work assignments per week
  • Completion of a personal plan for continued development

Live Sessions

  • February 11 at 2pm CST – Live facilitated session with Allison Cooley, Founder and CEO of Effectability, LLC
  • February 19 at 2pm CST – Live facilitated session with Allison Cooley, Founder and CEO of Effectability, LLC
  • February 26 at 2pm CST – Live facilitated session with Jessica Swenson, Talent and Development Manager, University of Wisconsin-Madison

You will be able to login into the platform prior to the start of the course for orientation and to complete any pre-work assignments. All assignments must be completed by March 2. Students who complete the requirements will receive a course certificate.

Cancellation Policy

You may cancel in writing at least three business days before the course begins. You will be refunded your registration fee minus a 15% administrative charge. Any cancellation requests received after the deadline will not be eligible for a refund. No-shows will not be eligible for a refund. If you have any questions, please contact AALL Director of Education Celeste R. Smith for more information.


This continuing professional education opportunity is sponsored the American Association of Law Libraries and the AALL/Bloomberg Continuing Education Grant Program.  Please contact AALL Director of Education Celeste R. Smith for more information.