Practical Strategies for Managing Challenging Behaviors in the Library
Thursday, July 23, 2020 (11am - 12pm US/Central)
For some patrons, a visit to a law library can be difficult. This can lead to behaviors that are challenging for staff. In this session, learners will develop strategies for preventing and de-escalating conflict, including use of body language, wording considerations, and equitably enforcing guidelines. We will discuss strategies for working on solutions, both for teams and solo librarians. We will explore how librarians can prepare themselves for dealing with challenging situations and still take care of themselves. We will also look at tips for implementing these strategies while teleworking. Librarians who work directly with the public, especially in smaller institutions, administrators at courts, academic institutions, law firms, and other organizations are encouraged to attend.
identify the differences between challenging people vs challenging behaviors
gain strategies for handling conflict
learn self-care options and implementation strategies
Registration for this event closes on July 20.
AALL Body of Knowledge Domain:
PROFESSIONALISM + LEADERSHIP AT EVERY LEVEL
Librarian II, Assistant Manager of Information Services
Enoch Pratt Free Library/State Library Resource Center
Kelly provides reference services, new staff training and serves as Accessibility/Disability Services Liaison. Kelly is a knowledgeable and experienced speaker on topics related to challenging behaviors in libraries. Throughout the years, Kelly has presented in-person and virtually on Improving Library Service to Patrons with Disabilities, Improving Library Service to Patrons with Mental Health Issues, and Improving Library Services for our Homeless Patrons (and Those Facing Housing Crises) to such audiences as several Maryland county library systems, the Law Library Association of Maryland, the Maryland State Circulation Conference, the Library Associate Training Institute, the [Maryland] State Library Resource Center Conference, and the Maryland Library Association/Delaware Library Association Conference.
Circuit Court for Montgomery County
AALL GLL SIS Education Committee Chair
Registration Fees:These fees are available through 07/20/2020