Legal Information vs. Legal Advice (video)
Presentation by John Greacen at 2010 California Conference on Self-Represented Litigants. 1:33:53.
Arizona Supreme Court Task Force Report on Legal Advice-Legal Information
Final Report and Recommendations presented in March, 2007. Materials developed by the task force (all in PDF format) include:
Guide to Court Customer Assistance: Legal Advice -Legal Information Guidelines for Arizona Court Personnel. 67 pages, including a 40 page glossary.
Question and Response Handbook in English (29 pages) and Spanish (32 pages). Intended as "a quick and easy reference intended for the use of court personnel who provide assistance to the public."
"We Can/We Cannot" sign in English and Spanish.
CALIFORNIA JUDICIAL COUNCIL ACCESS AND FAIRNESS ADVISORY COMMITTEE
May I Help You? Legal Advice vs. Legal Information: A Resource Guide for Court Clerks (2003) (PDF)
This quick reference, developed by the Judicial Council Access and Fairness Advisory Committee, is intended for use by court staff who provide telephone and counter assistance.
Delaware State Courts
What Court Staff Can and Cannot Do For You
Information for litigants from the Delaware State Courts.
Greacen, John M. "Legal Information vs. Legal Advice: Developments During the Last Five Years." 84 Judicature 198 (Jan-Feb 2001)
Greacen, John M. "No Legal Advice From Court Personnel - What Does That Mean?" Judges Journal (Winter 1995): 10-15.
Iowa Judicial Branch Customer Service Advisory Committee
Guidelines & Instructions for Clerks Who Assist Pro Se Litigants in Iowa's Courts (July 2000) (PDF) 42 pages
In Search of the Delicate Balance: Legal and Ethical Questions in Assisting the Pro Se Patron
Law Library Journal, Vol. 90, Issue 2 (Spring 1998), pp. 129-148 Healey, Paul D. 90 Law Libr. J. 129 (1998)
Chicken Little at the Reference Desk: The Myth of Librarian Liability
Law Library Journal, Vol. 87, Issue 3 (Summer 1995), pp. 515-533 Healey, Paul D. 87 Law. Libr. J. 515 (1995)
Pro Se Users, Reference Liability, and theUnauthorized Practice of Law: Twenty-Five Selected Readings
Law Library Journal, Vol. 94, Issue 1 (Winter 2002), pp. 133-140 Healey, Paul D.
94 Law Libr. J. 133 (2002)