List of frequently used terms in libraries and publishing industries.
Sample issues to address when negotiating online subscriptions.
Summary of legal and trade guidelines for dealing with telephone solicitations.
Guide to achieving a successful outcome in working with the customer service.
Guide to educate sellers and purchasers of legal materials.
The Procurement Toolkit and Code of Best Practices For Licensing Electronic Resources provides guidance to both librarians and vendors engaged in the licensing process.
Form to request assistance from CRIV in vendor-related problems.
Collection of sample letters to use as a guide for correspondence with vendors.
List of vendor websites and customer service links.