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Effective Management Skills

Expand positioning. Build credibility. Gain confidence.

October 3 - October 27, 2017

  • Registration Fee: $325/members, $488/non-members
  • Registration Deadline: September 29, 2017
  • Register today


As a legal information professional, it is important to position you and your organization for long term success. Continued skill-building is critical to handle your management responsibilities. Designed to help you excel and grow as a strong asset to your organization, this four-week online course will help you improve your management effectiveness, help you manage change and resolve conflict, build relationships and cultivate brand value with your key stakeholders, and learn how to “know the business” of those you serve and what’s important to them.  Learn from experts in the field, engage with a small group of peers and learn practical skills that can be applied immediately. 

What you will learn:

  • Leading through Change: strategies to prepare for change and lead your team through change, change readiness and creating a transition management plan
  • Leading through Challenge and Conflict: strategies to prevent and effectively manage conflict, problem solving and conflict resolution strategies, and effective feedback strategies
  • Communicating Brand Value to Key Stakeholders: essential elements of evaluating your brand, identifying key stakeholders, effective strategies for managing expectations, and six pillars of a great client experience

The course will include live facilitated sessionsassignments (exercises, worksheets and self-assessments), and online discussions. A certificate will be awarded to those who complete the course. The live sessions will be held on October 3October 10, and October 17 from 2:00 p.m. - 3:00 p.m. CDT. All live sessions will be recorded.


  • Directors
  • Department heads
  • Supervisors
  • Solo librarians
  • Anyone interested in improving his or her skills in these areas


Allison Cooley, M.Ed., BCC, Founder and Chief Capability Builder

As Founder and CEO of Effectability, LLC, Allison brings 25+ years of senior leadership, organization development, facilitation and business ownership experience to her coaching sessions, workshops, retreats, mediation and consulting engagements.  Her enthusiastic, engaging style and deep knowledge of people and organization systems has inspired thousands of leaders and team members at hundreds of organizations to communicate more effectively, better manage change and conflict, build stronger relationships, create productive, resilient cultures and get things done.  

Allison holds a Certified Executive Coach designation from the Center for Executive Coaching, is a Board Certified Coach (Center for Credentialing and Education), a Myers-Briggs practitioner (CAPT) and is DiSC certified (Wiley).  She is also a certified trainer for Richardson, CPP, and Erickson & Company.  She received her bachelor’s degree from the University of Wisconsin-Eau Claire and her master’s degree in Adult Education from the University of Minnesota.  She is also a facilitator for the Wisconsin Library Association’s Leadership Institute.

Outside of her business ownership role, Allison helps build capacity in her community as a volunteer committee and board member, mentor and mediator.  She enjoys running, biking, playing Ultimate Frisbee and experiencing all Madison, WI has to offer with her family and friends.

Holly Barocio, Principal Consultant, Growth Play

  Holly has worked in the legal industry for over 10 years. As the former head of a marketing and client services department and recruiting manager of a mid-size law firm, Holly brings a broader understanding of the importance of developing a law firm’s greatest asset—its people. She has led strategic business development initiatives that strengthen client relationships while growing a firm’s business.

Holly has held various leadership positions in the legal community, including serving on the board of the Legal and Professional Services Council, vice chairing NALP work groups and she is the former board president of the Chicago Association of Legal Personnel Administrators. She is also the board president of the Rampage Women’s Hockey organization. She graduated from the University of Michigan in Ann Arbor, and when she is not helping lawyers be the best version of themselves, she’s playing ice hockey four nights a week.


Approximately 2-3 hours a week should be set-aside to complete the course. There will be three live sessions using GoToMeeting/GoToWebinar that will be recorded for later viewing. Please check with your IT department to be sure that you can access GoToMeeting/GoToWebinar and test your connection. A private online course platform will also be utilized throughout the duration of the course.  

The course has a start and completion date. The course will start with the first live session on October 3. You will be able to login in to the platform prior to the start of the course for orientation and to complete any pre-work assignments. All assignments must be completed by November 1.

Course requirements include, but may not be limited to:

  • Participation in online discussion (live or via community forum)
  • Completion of required reading/work assignments per week
  • Completion of a personal plan for continued development

Students who complete the requirements will receive a course certificate.


Registration is open to AALL members and nonmembers. The cost of attendance is $325 for members and $488 for nonmembers. The program will run from October 3 through October 27. Attendees are expected to participate and contribute throughout the duration of the course. Registration is first come, first served. By attending the conference, you agree that AALL, its employees, contractors, and volunteers, may photograph, videotape or audiotape you during the conference and related activities. Your photo, video, audio, likeness, or image may be used by AALL for promotional or related purposes with no remuneration to you.


Payments will be accepted via check or credit card and are due in full by September 29, 2017.You may cancel in writing at least three business days before the course begins. You will be refunded your registration fee minus a 15% administrative charge. Any cancellation requests received after the deadline will not be eligible for a refund. No-shows will not be eligible for a refund. Substitutions are welcome as long as the written request is made by the registration deadline. 


This continuing professional education opportunity is sponsored by the American Association of Law Libraries and the AALL/Bloomberg BNA Continuing Education Grant Program. Contact Celeste R. Smith, AALL director of education, at for more information.