From Concept to Deliverable: Build Your Own Law Library Chatbot (E5)

Date/Time: Monday, July 16, 2018: 11:30 AM – 12:30 PM
Speakers: Robert Brammer, Law Library of Congress; Saskia Mehlhorn, Norton Rose Fulbright US LLP

Artificial intelligence (AI) is slowly reshaping the legal industry and the ways legal information is analyzed and provided. In October 2017, the Law Library of Congress attached a chatbot to its Facebook page. This chatbot connects patrons to research guides, foreign law reports, and primary sources of law that are available on the Law Library of Congress blog, In Custodia Legis, and its website, Law.gov.

This presentation will discuss the application of AI to law, what a chatbot is, how a chatbot can be used by law libraries, how to build a chatbot that requires no programming knowledge, mistakes to avoid when building a chatbot, how to maintain a chatbot so it is responsive to patrons’ needs, and methods to evaluate a chatbot’s performance.

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