Date/Time: Sunday, July 15, 2018: 4:00 PM – 5:00 PM
Speakers: Saskia Mehlhorn, Norton Rose Fulbright US LLP; Connie Crosby, Crosby Group Consulting
One of the major issues in any organization is the danger of knowledge walking out the door every time someone leaves, whether due to job changes, retirement, or other reasons. Over the past decades, many organizations have undergone hardware and software system changes. One area, however, is often overlooked—the knowledge that exists in people’s heads and was never put on paper, the so-called, “tacit knowledge.” This program will define tacit knowledge and explore at least three methods to extract and deliver tacit knowledge to future users.