Finding a Needle in a Stack of Needles: Best Practices for Alerts (A4)

Date + Time: Sunday, July 14, 2019: 11:30 am – 12:30 pm
Speakers: Abigail Ross, RoFinCo, LLC; Gretchen Van Dam, Library of the U.S. Courts for the Seventh Circuit

BoK Domains: Information Management, Research + Analysis

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Librarians are being tasked with creating and managing various types of automated trackers and alerts for their patrons, but there is no single source that can do all of these well or offer comprehensive coverage. Larger institutions can have thousands of daily alerts disseminated to patrons worldwide. Keeping track of those alerts across multiple platforms for hundreds of patrons can get very complicated, very quickly. How do we remember which service covers which jurisdictions? How do we make changes when patrons leave or join the institution? How do we curate this list in order to track the litigants or issues that are most directly related to what our patrons need that day? All of these issues, and more, will be discussed.

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