No Regrets: Putting the User into Your Practice with Design Thinking (F5)

Date + Time: Monday, July 15, 2019: 3:00 pm – 4:00 pm
Speakers: Robert Brammer, Law Library of Congress; Natalie Buda Smith, Library of Congress; Zachary Long, Artemis Consulting, Inc.; Fredric Simonton, Library of Congress

BoK Domains: Research + Analysis, Teaching + Training

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After an introduction to design thinking and Congress.gov, participants will select one of four personas: law student, attorney, law librarian (self), and the general public. After understanding the persona’s motivation and goals, participants will develop empathy for the persona. What do they think, feel, and say in the context of researching legislative information? The next step would be to identify six things your persona would do when using Congress.gov (e.g., search, look up a bill, or find your member). Then presenters will compare and report on the site as it functions now and discuss function improvements. The session will end with a debrief on how this design-thinking exercise centers on putting the users’ needs first.

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