Accessing Usage Reporting by Legal Database

Best Practices – Metrics

nformation on this page was originally published in Technical Services Law Librarian, volume 41:2 (December 2015), p. 10-13. This page is also available in table form as a PDF.

Please send updates and additions to Ashley Moye, Metadata & Digital Initiatives Librarian, Charlotte School of Law,amoye@charlottelaw.edu / (704) 971-8567.

Page updated: March 22, 2016.

GENERAL RESOURCES

See also Regional Resources below.

BLOOMBERG BNA

• Method of Access: No reporting capabilities.
• Information Available: n/a

BNA

• Method of Access: Contact your representative directly.
• Information Available: Usage is broken down by quarter, including email alerts, visits and page views.

CALI

• Method of Access: Contact your representative directly.
• Information Available: Total number of lesson accesses by month.

CAMBRIDGE EBOOKS

• Method of Access: http://ebooks.cambridge.org; Log into account administration.
• Information Available: Annual by title and monthly time access reports.

CCH

• Method of Access: Contact your representative directly.
• Information Available: Representatives can create a variety of reports, so I usually send our preferred report when I send in a request; this report indicates page hits, users, days and devices, all separated by month.

CHRONICLE OF HIGHER EDUCATION

• Method of Access: http://chronicle.com/campuswide/reports/
• Information Available: HTML summary of page views, searches and visitors by month.

CHICAGO MANUAL OF STYLE

• Method of Access: Request directly: cmoshelpdesk@press.uchicago.edu or sccess the report yourself: http://www.chicagomanualofstyle.org/reports/index.epl
• Information Available: Linked report shows successful title requests by month.

ELIBRARY

• Method of Access: http://elibrary.bigchalk.com/reports
• Information Available: Options include database activity and document usage, as well as assorted reports in COUNTER format, compliant to 2003 code of practice.Allows you to schedule regular delivery of specific reports directly to your email.

GALE

(includes LegalTrac, Making of Modern Law, United States Supreme Court Records & Briefs)

• Method of Access: http://admin.galegroup.com
• Information Available: All COUNTER 4 compliant reports available as well as other custom reports and the ability to schedule reports for automatic delivery to your email inbox.

HEINONLINE

• Method of Access: Request directly from techsupport@wshein.com. Also delivered automatically in quarterly installments.
• Information Available: Statistics are provided for combined hits, articles, page views, visits and searches by month across all Hein library subscriptions.

JSTOR

• Method of Access: Historical reports (prior to 2009) available at http://stats.jstor.org/
• Method of Access: Current reports available through individual JSTOR login.
• Method of Access: Contact support at support@jstor.org to enable usage statistics feature.
• Information Available: COUNTER 4 reports are available from January 1st, 2015, and earlier reports are compliant with COUNTER 3 standards. Also offers other custom reports, and the ability to schedule reports for automatic delivery to your email inbox.

LEXISNEXIS

• Method of Access: Contact representative directly.
• Information Available: For Lexis products, I contact our representative for reports on document views, searches, alerts, Lexis.com links, printouts, and Shepard’s.

PROQUEST

• Method of Access: http://admin.proquest.com
• Information Available: Some reports currently COUNTER 4 compliant and other COUNTER 3 compliant. Also offers a variety of other custom reports and the ability to schedule reports for automatic delivery to your email inbox. ProQuest also has a LibGuide on gathering usage information for ProQuest libraries at http://proquest.libguides.com/gis_usage

LLMC DIGITAL

• Method of Access: http://admin.llmcdigital.org/public/usagereport.aspx
• Information Available: Activity breakdown for events such as Advanced Search, Citation Search, Download, IP Login, and Volume Search, by user-specified date. Definitions of events can be found at http://admin.llmcdigital.org/public/Client_Usage_Report_Definitions_new.pdf

OXFORD PRODUCTS

(e.g. Oxford English Dictionary and Oxford Scholarship Online)

• Method of Access: https://subscriberservices.sams.oup.com
  Information Available: Reports for usage of online resources.
• Method of Access: https://subscriberservices.sams.oup.com/report/counter.html
  Information Available: COUNTER 4 reports for usage dating back to January 2013.
• Method of Access: http://access.oxfordjournals.org/oup/login/local.do
• Information Available: Usage reports specific to journals.

THOMSON REUTERS/WESTLAW

• Method of Access: Contact representative directly.
• Information Available: In addition to providing access to our students, my institution also provides legal resources to the public through a public patron account at Thomson Reuters. For this account, our representative gathers us total usage annually, patrons’ monthly usage, and warning screens for content outside the plan.We also request usage statistics of specific academic products, such as the West Study Aids collection, by emailing our West Academic representative directly. These reports contain document views by month, unique visitors by month, top functionality, unique students accessing or favoriting, and the top five document views by series.

REGIONAL RESOURCES

ONLAW (CALIFORNIA CONTINUING EDUCATION OF THE BAR)

• Method of Access: Contact representative directly.
• Information Available: Total number of minutes OnLAW was accessed for the reporting period as well as by month. Also includes practice area and individual title access information. New statistics include total number of minutes title was accessed.