Management Institute



AALL BODY OF KNOWLEDGE DOMAINS:  Professionalism + Leadership at Every Level; Management + Business Acumen

BoK Professionalism + Leadership at Every Level Icon BoK Management + Business Acumen Icon

Managing competing priorities in unprecedented times calls for new skills. The AALL Management Institute prepares managers to thrive in uncertainty, confidently navigate conflict, and build commitment to strategic goals, and equips them with managerial leadership practices to impact culture and inspire change. Learn creative solutions to handle evolving workplace dynamics, exploring topics such as implicit bias, inclusive communication, managing multi-faceted team environments, and more.

Managers (including aspiring managers)  have the opportunity collaborate with colleagues from across the country, learn in a small group setting, and develop techniques that have long term value and impact.


  • Management vs. Leadership /Responsibilities of Managers
  • Managing Remote and Hybrid Workplace Dynamics
  • Creating and Maintaining Organizational Culture
  • Training on Implicit Bias
  • Inclusive Decision-making and Consensus-building
  • Strategies for Improving Conflict/Constructive Conversations
  • Professional Development Planning


Law librarians and legal information professionals in academic, law firm, government, and other organizational settings seeking to improve their management capabilities and skills


This continuing professional education opportunity is sponsored by the American Association of Law Libraries in partnership with Thomson Reuters.


As Director of a county law library, the Management Institute provided me with a wonderful opportunity to spend one-on-one time with other leaders in different types of libraries and to explore the management process. It was a unique opportunity to explore the complexity of the roles we are engaged in, our personal leadership style, and to receive support in addressing the issues and problems unique to being in a management position.

Diane L. Roberts
Collin County Law Library

It was a pleasure to be amongst a wide spectrum of colleagues who were willing to share their knowledge amongst peers. I was grateful to have participated in the management institute because it has enriched my professional and personal life with relationships that will be long lasting. The content was on point with what I experience as a new manager. Maureen Sullivan did an excellent job in presenting the material and challenging the group to expand our knowledge borders. Great investment!!

Clarence Roberts
Library & Conflicts Manager
Jackson Walker


Deputy Director of Programs and Assessment /Perception Institute

Yolanda HarrisonYolonda is the Deputy Director of Programs and Assessment at Perception Institute -- a consortium of researchers, advocates, and strategists who translate cutting edge mind science research on race, gender, and other identities into solutions that reduce bias and discrimination. Since joining the consortium in 2015, Yolonda has collaborated with a variety of organizations to develop and implement data-driven strategies designed to promote belonging. Yolonda's prior experience includes serving as the inaugural Director of the Office of Diversity and Inclusion at the Benjamin N. Cardozo School of Law and the Director of Student Services, Diversity, and Inclusion at Seton Hall University School of Law. She has also worked for the legal divisions of Dignity Health and Thomson Reuters; and held Law Librarian positions at Seton Hall University, North Carolina Central University, and Florida International University.

Yolonda received a joint Juris Doctor and Master of Library Science, summa cum laude, from North Carolina Central University. She received a dual Bachelor of Arts in Communication Studies and African American Studies from the University of North Carolina at Chapel Hill. Yolonda is currently admitted to practice in New York.

Senior Research Director/ Perception Institute

Jessica MacFarlaneJessica is the Senior Research Director at Perception Institute, where she conducts original research studies and translates findings on the science of implicit bias, racial anxiety, and stereotype threat. She regularly leads workshops on these concepts with stakeholders in education, criminal justice, social services, health care, and other workplaces.

Jessica's career has focused on using scientific data to promote equity. She has a research background in the fields of psychology, HIV prevention, and harm reduction, and has been published in numerous academic journals. At Perception Institute, Jessica has co-authored reports such as The ‘Good Hair' Study: Explicit and Implicit Attitudes Toward Black Women's Hair (Perception Institute, 2017), The Science of Equality in Education: The Impact of Implicit Bias, Racial Anxiety, and Stereotype Threat on Student Outcomes (Perception Institute, 2017), and The Science of Equality, Volume 2: The Effects of Gender Roles, Implicit Bias, and Stereotype Threat on the Lives of Women and Girls (Perception Institute, 2016), and articles including “Our Brains & Difference: Implicit Bias, Racial Anxiety, and Stereotype Threat in Education” (CSEE Quarterly, 2016).

Jessica holds a Master of Public Health from Columbia University's Mailman School of Public Health. She earned Bachelor of Arts in Psychology and Spanish from Duke University.

Employee Learning Programs Manager in Learning and Talent Development / University of Wisconsin-Madison

Jessica SwensonJessica is the Employee Learning Programs Manager in Learning and Talent Development at UW–Madison. She's been teaching leadership and professional development courses for 18 years while consulting with and coaching employees, supervisors, and managers on a variety of topics. She now manages a remote team and led the effort to convert the entire portfolio of face-to-face professional development offerings to online formats, maintaining a satisfaction rating greater than 90%.   A graduate of UW–Madison, she has facilitated many conference workshops for UW–Madison professional development conferences as well as the Leadership Sun Prairie program. She has served as co-chair for the Leadership @ UW–Madison initiative to bring a common language and understanding of leadership to campus. She has managed Performance Management for a national organization and consults with campus units on how to best write performance objectives, hold continuous feedback conversations, and write effective summative performance reviews to encourage a wholistic performance management culture.

Organization Development Consultant / Maureen Sullivan Associates

Maureen SullivanMaureen is an educator and organization development consultant whose practice focuses on the delivery of consulting and training services to libraries and other information organizations. She has extensive experience as a consultant on organization development, strategic planning, management skills development, leadership development, introducing and managing organizational change, organization and work redesign, establishment of staff development and learning programs for today's workplace, revision of position classification and compensation systems, and the identification and development of competencies.

She has presented several programs at AALL conferences and institutes, including AALL's Management Institute. Maureen has served as a consultant to libraries including Vermont Law School, Harvard Law School, the University of Connecticut Law School, Georgetown University Law School, and the Boston College Law School. She serves as faculty for the annual Harvard Leadership Institute for Academic Librarians (LIAL) and is a professor of practice in the new Ph.D./Managerial Leadership in the Information Professions program at the Simmons College Graduate School of Library and Information Science. She received her MLS degree from the University of Maryland.

Associate Vice President for Administration and Chief Operating Officer / Georgetown University Law Center

David MaoDavid S. Mao has been Associate Vice President for Administration and Chief Operating Officer at Georgetown University Law Center since February 2017.  In that capacity he has oversight for the administrative and strategic decisions related to Law Center operations. David joined Georgetown Law after 11 years at the Library of Congress, where he served in roles including Law Librarian of Congress, Deputy Librarian of Congress, and Acting Librarian of Congress between the terms of James Billington and Carla Hayden. An AALL member for many years, he has held a variety of leadership positions including Treasurer and member of the Executive Board.

Senior Director of Research Services / Littler Mendelson P.C.

Cynthia BrownCynthia Brown is the Senior Director of Research Services and leads a team of research librarians, assistant librarians and interns to provide the firm's lawyers and clients with the research resources they need to succeed.

Cynthia is part of the firm's knowledge management leadership team and is involved daily in the Knowledge Management Department's efforts to develop innovative systems, procedures and workflows. She reports directly to the firm's Chief Knowledge Officer.

She manages and creates roadmaps for the collection of critical data, sifting of data for relevance and preparing that data to be pushed out to the right people at the right time. She also oversees all of the firm's research-vendor relationships, utilizes analytics to determine which tools are needed to maintain the relationships and gathers important data for negotiations. In addition, Cynthia investigates new research and technology tools to ensure that the firm has cutting-edge resources.

Deputy Director / Harris County Robert W. Hainsworth Law Library

Joe LawsonJoe Lawson focuses on removing barriers to legal information for everyone involved in the legal system. He works with community partners, including courts, bar associations, and legal aid organizations, to expand access to information for self-represented litigants and the local legal community. To fulfill the Law Library's public education mission, Lawson works with area universities and government internship programs to create new learning opportunities for law, paralegal, and criminal justice students. He also led the initiative to create the Law Library's Legal Tech Institute, which offers a collection of free, public classes designed to help self-represented litigants and small firm attorneys learn the tech they need to access and use digital legal information.